Return & Refund Policy

01 — Return Eligibility

Due to the nature of fragrance and personal-care products, opened, used, sprayed, or tampered perfume products are generally not eligible for return or exchange.

A return or replacement may be considered if:

• You received a wrong product.
• The product received is damaged or defective.
• The product is missing from your order.
• The package was damaged or tampered with during delivery.

02 — Unboxing Video

For damaged, incorrect, or missing products, we strongly recommend recording a continuous unboxing video from the time the package is unopened until the product is fully unpacked.

The video and clear photographs may be required to verify and process your claim.

03 — Return Conditions

To be eligible for an approved return:

• The product must be unused and in its original condition, wherever applicable.
• Original packaging, labels, and accessories should be retained.
• The product must not have been sprayed, opened, altered, or tampered with.
• Proof of purchase or order details may be required.

04 — Non-Returnable Items

The following products are generally not eligible for return:

• Opened or used perfumes.
• Products that have been sprayed or tested.
• Products damaged after delivery due to improper handling.
• Products without their original packaging, where applicable.
• Products returned after the applicable return-request period.

05 — Refunds

Once a return or refund request has been reviewed and approved, the refund will be processed to the original payment method, where applicable.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

06 — Replacement

If you receive a wrong, damaged, or defective product and your claim is approved, we may offer a replacement subject to product availability.

If a replacement is not available, an eligible refund may be provided.

07 — Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may not be accepted once the order has been processed or shipped.

08 — Delivery Refusal

If a shipment is refused or returned because of an incorrect address, incomplete address, or repeated unsuccessful delivery attempts, additional shipping or return charges may apply where applicable.

09 — How to Request a Return or Refund

Please contact our customer service team with:

• Order number
• Customer name
• Registered phone number or email
• Reason for the return/refund
• Clear photographs of the product/package
• Unboxing video, where applicable

10 — Contact Us