FAQ
Everything you need to know about CANZ fragrances, orders, delivery and more.
About CANZ Fragrances
What fragrances does CANZ currently offer?
CANZ currently offers three signature fragrances — CANZ Clear, CANZ Edge and CANZ Warm. Each fragrance has its own character, allowing you to choose a scent that matches your personal style and mood.
What is the difference between Clear, Edge and Warm?
CANZ Clear is designed for a fresh and clean fragrance experience.
CANZ Edge offers a more confident and contemporary fragrance character.
CANZ Warm is designed around a richer and warmer fragrance profile.
Which CANZ fragrance should I choose?
Choose Clear if you prefer a fresh and clean style, Edge if you want something modern and confident, or Warm if you prefer a richer and warmer character.
Are CANZ fragrances suitable for everyday wear?
Yes. CANZ fragrances are designed to be versatile and can be worn as part of your everyday fragrance routine as well as for special occasions.
How should I store my perfume?
Store your perfume in a cool, dry place away from direct sunlight, excessive heat and humidity. Keeping the bottle properly closed when not in use can also help preserve the fragrance.
Orders & Delivery
How can I place an order?
Select your preferred fragrance, choose the available size or variant, add it to your cart and proceed to checkout. Follow the instructions to complete your order.
How can I track my order?
Once your order has been dispatched, tracking information will be provided when available. You can use the tracking details to follow your shipment.
How long will my order take to arrive?
Delivery times may vary depending on your location and the shipping service selected at checkout. Please refer to the delivery information shown during checkout for the latest estimated timeframe.
Do you offer international shipping?
Shipping availability depends on the destination. Available delivery options and charges will be displayed at checkout based on your location.
What happens if my order arrives damaged?
If your order arrives damaged, please contact CANZ customer support as soon as possible with your order details and photographs of the package and product. Our team will review the issue and assist you according to our return and refund policy.
Returns & Payments
Can I return or exchange my perfume?
Returns and exchanges are subject to CANZ's applicable return and refund policy. Please check the Returns & Refunds page for the latest conditions before placing your order.
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location.
Can I cancel my order?
Order cancellation depends on the processing and dispatch status of your order. Please contact CANZ customer support as soon as possible if you need to request a cancellation.
We're here to help.
If you couldn't find the answer you're looking for, get in touch with our team.
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