Privacy Policy

When you use our website or purchase our products, we may collect information that is reasonably required to provide our services, process your orders and improve your shopping experience.

This may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Payment and transaction information
• Information provided when you contact us
• Website usage and device information
• Cookies and similar technologies

We use the information we collect to provide a smooth, secure and reliable shopping experience.

We may use your information to:

• Process and deliver your orders
• Confirm your order and provide delivery updates
• Process payments, refunds and related transactions
• Provide customer support
• Handle returns and exchanges
• Improve our website, products and services
• Prevent fraud and unauthorised activity
• Maintain website security
• Comply with applicable laws and legal requirements
• Send promotional offers and updates where you have chosen to receive them

Payments made through our website may be processed through third-party payment gateways.

CANZ does not normally store your complete credit or debit card details. Payment information is handled by the relevant payment service provider according to its own terms and privacy practices.

We may share necessary information with trusted third-party service providers who help us operate our business and provide our services.

These may include:

• Shopify and website service providers
• Payment gateway providers
• Courier and delivery partners
• Website analytics and technology providers
• Marketing service providers, where applicable
• Professional advisers
• Government or law-enforcement authorities when legally required

Our website may use cookies and similar technologies to make your experience more convenient and help us understand how visitors use our website.

Cookies may help us to:

• Keep the website functioning properly
• Remember your preferences
• Understand website traffic and usage
• Improve your shopping experience
• Support marketing and advertising activities where applicable

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

If you choose to subscribe to CANZ marketing communications, we may contact you about:

• New products and fragrances
• New collections
• Special offers
• Promotions
• CANZ news and updates

You can unsubscribe from promotional communications at any time by using the unsubscribe option included in our emails or by contacting us.

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include fulfilling orders, providing customer support, maintaining business records, resolving disputes and complying with applicable legal requirements.

Subject to applicable Indian law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain personal information.

You may also have the right to withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us using the details provided below.

Our website may contain links to third-party websites or services.

CANZ is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.